Return & Refund Policy

At CozyLust, we care deeply about the quality of our products and your experience with us. Every piece is designed with confidence, comfort, and self-love in mind — and we take every step to ensure your order arrives in perfect condition.

To uphold hygiene standards and ensure all customers receive brand-new items, we do not accept returns on lingerie once shipped.

Please review our policy below carefully:

Returns

Due to the intimate nature of our products, we do not accept returns on any items once shipped. This policy is in place to protect the health, hygiene, and safety of all our customers.

We strongly encourage you to refer to size charts, product descriptions, and images before placing your order. If you need help choosing the right size or style, our team is happy to assist you prior to checkout.

Exchanges

If you wish to make changes to your order (e.g., product, size, color, or style), you must contact us within 48 hours of purchase. After this window, your order will be processed and shipped, and cannot be modified or exchanged.

To request an exchange within 48 hours:

• Email us at info@cozylust.com with your order number and requested change.

• If your order has not shipped, we will do our best to accommodate your request.

Refunds

Refunds are only available under the following conditions:

• You received a defective or damaged item
  If your product arrives damaged or has a clear manufacturing defect (such as a broken strap or torn seam), please contact us within 7 days of delivery.
  Include your order number, a description of the issue, and clear photos.

• Item never arrived
  If your tracking number shows “delivered” but you did not receive the package, please email us with supporting evidence (e.g., tracking details, courier statement). We will investigate and resolve the issue as quickly as possible.

Please note:

• Refunds will be issued to your original payment method within 5–7 business days after approval.

• Shipping fees are non-refundable.

• Return shipping (if required) is the customer’s responsibility.

Important Notes

• All sales are final due to hygiene regulations.

• We do not accept returns or exchanges for:

  • Worn, washed, or damaged items

  • Items with removed tags or packaging

  • Panties, bodysuits, or clearance products

• For high-value orders, we recommend using a tracked shipping service.

🤝 Need Help?

We’re here to support you. If you have any questions about your order, our policy, or need sizing help before purchasing:

📩 Info@cozylust.com
🕘 Customer Hours: Mon–Fri, 9AM–5PM AEST

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CozyLust reserves the right to make the final decision on all returns, refunds, and exchanges in accordance with the above terms.