Shipping policy

At CozyLust, we aim to deliver your lingerie with care, clarity, and reliability. Below you'll find everything you need to know about our shipping times, regions, and how we handle delivery.

Shipping Regions

We currently ship to the following countries and regions:

  • Australia

  • United States

  • Canada

  • Europe

  • Other selected international locations

If your region is not listed, please contact our team to confirm availability.

Shipping Rates & Delivery Times

Region Order Value Standard Shipping Processing Time Estimated Shipping Time
Australia Over $79.00 Free 1-2 business days 7–10 business days
$0.00–$78.99 $9.99
United States Over $79.00 Free 1-2 business days 7–10 business days
$0.00–$78.99 $9.99
Canada Over $79.00 Free 1-2 business days 7–10 business days
Europe $0.00–$78.99 $9.99 1-2 business days 7–10 business days

Please note: Some items may require up to 1–2 business days to process depending on availability.

Order Processing

All orders are typically processed within 1–2 business days.
Some products may take 3–5 business days to prepare if they are part of limited stock or backordered items.

You’ll receive an email notification with tracking information once your package has been dispatched.

Shipping & Tracking Info

  • All parcels are shipped using tracked courier services.

  • Tracking numbers and tracking websites are sent via email after dispatch.

  • If you don’t receive tracking details within 3 business days, please check your spam folder or contact us at info@cozylust.com.

  • Tracking updates may become visible only after the parcel arrives some regions due to availability system delays.

Changing Your Shipping Address

If you made an error or need to update your shipping address, please contact us within 24 hours of placing your order at info@cozylust.com. After your order is shipped, changes are no longer possible.

Important Shipping Notes

  • Delivery times are estimates only and may vary due to carrier delays, customs inspections, or other unforeseen circumstances.

  • CozyLust is not responsible for lost or stolen packages after delivery has been confirmed by the courier.

  • If your parcel is marked as delivered but you didn’t receive it, please reach out to your local courier service or contact us for assistance.

Duties & Taxes

Customs duties and import taxes (if applicable) are the responsibility of the customer and may be charged upon arrival in your country. These charges are not included at checkout.

If you refuse delivery due to duties or taxes, any additional return shipping and customs charges will be deducted from your refund.

💬 Need Help?

If you have any questions about your shipment, email us at info@cozylust.com.
Our customer care team will respond within 1 business day (Mon–Fri, 9AM–5PM AEST).